Customer Experience Workshops, Training and Reviews

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We lead workshops and training that engages your team in EXPERIENCE leadership to
create more
EXPERIENCE CHAMPIONS

EXPERIENCE CHAMPIONS™ Reviews and Workshops

EXPERIENCE CHAMPIONS™ Spark!


Does your team need revival or a spark to set you on the customer experience journey? Ideal for cross-functional teams, this workshop focuses on sparking the customer experience transformation. We consider both the experiences provided to internal and external customers. Ideal for any team members in operations, marketing or human resources. We take a dive into the current experience provided and create new opportunities to unlock the Experience Champions within. This workshop will help participants:

  • Tap into your inner purpose
  • Learn what it takes to be an Experience Champion
  • Unpack how the experience is critical to achieving the mission of your organization
  • Understand your customers better
  • Ignite the concept of customer-centricity
  • Identify opportunities to create peak moments that help you create raving fans
  • Spark ideas to level up the experience
  • Kick-off your journey of customer experience transformation
Our Experience Champions™ Spark! Workshop is typically 2-5 hours and is customizable based on your organization’s needs and focus. Fixes problems like: lack of focus on the customer experience, lack of customer understanding, lack of empathy towards customers, internal customer service issues and frequent customer complaints.




EXPERIENCE CHAMPIONS™ Customer Service


Are your front lines delivering the service expected to reach your customer experience vision? Are your team empowered to do what's best for your customers? Take your front line and internal customer service teams to the next level to create better experiences and increased satisfaction. This training program goes beyond other customer service training which focus on the what and how. This program connects the WHY, tapping into the each team members purpose to inspire them to create and generate incredible customer experiences. This program provides the tools needed to deliver an experience beyond expectations. This workshop will help participants to:

  • Tap into your inner purpose
  • Learn what it takes to be an Experience Champion
  • Understand your customers better
  • Ignite the concept of customer-centricity
  • Identify opportunities to create peak m oments that help you create raving fans
  • Be more empathetic towards customers
  • Be effective in overcoming experience breakdowns or negative feedback

Our Experience Champions™ Customer Service training is typically 3-8 hours and is customizable based on your organization’s needs. We can also tailor content to be branded as your own including all collateral. This program can also be used to form part of organization induction programs.




EXPERIENCE CHAMPIONS™ Lab


Do you want to invest in creating Experience Champions and an experience that will blast past your competitors? This workshop focuses on sparking, de-constructing, creating and implementing a next level customer experience based on the Experience Champions Model. We consider both the experiences provided to internal and external customers. Ideal for any team members in operations, marketing or human resources. While there is a focus on the human element of the experience, we consider People, Systems, Processes and Place as elements of the customer experience. We take a deeper dive into the current experience provided and create new opportunities to unlock the Experience Champions within us. This workshop will help participants:

  • Tap into your inner purpose
  • Learn what it takes to be an Experience Champion
  • Unpack how the experience is critical to achieving the mission of your organization
  • Understand your customers better
  • Create customer journey maps to understand what customers do, think and feel
  • Identify solutions to current customer experience challenges
  • Ignite the concept of customer-centricity
  • Identify opportunities to create peak moments that help you create raving fans
  • Spark ideas to level up the experience
  • Kick-off your journey of customer experience transformation
  • Scope out low hanging fruit and design a roadmap to success
Our Experience Champions™ Spark! Workshop is typically a 2-3 day program and is customizable based on your organization’s focus. Fixes problems like: lack of focus on the customer experience, lack of customer understanding, lack of empathy toward, lack of solutions to customer experience challenges, lack of awareness of the customer’s thoughts and feelings, lack of scope or prioritization of customer experience issues.




EXPERIENCE CHAMPIONS™ Leadership Boot Camp


Key to providing an incredible experience and business success is leadership. It all starts from the top. With the ultimate aim of providing an incredible employee and customer experience, this boot camp helps leaders to get down and dirty unpacking their inherent traits, desired traits and methodology for being the most effective leader they can be. We focus on employee experience and engagement as the prerequisite for a providing next level customer experience. This program is designed for Supervisors, Managers and Senior Managers and is tailored to the audience and level of expertise. While there is a focus on the leadership element of the experience, we consider People, Systems, Processes and Place which leaders typically have influence over transforming. This workshop will help participants: Tap into your inner purpose

  • Learn what it takes to be an Experience Champion Leader
  • Unpack how the experience is critical to achieving the mission of your organization
  • Understand your customers better
  • Create customer journey maps to understand what customers do, think and feel
  • Identify solutions to current customer experience challenges
  • Own the concept of customer-centricity
  • Spark ideas to level up the experience and engage your team in the vision
  • Kick-off your journey of customer experience transformation through leading an engaged team
  • Learn new tools for being an effective leader
  • Create your personal vision for the type of leader you want to be
Our EXPERIENCE CHAMPIONS™ Leadership Boot Camp is a flexible multi-day program and is customizable based on your organization’s focus.




EXPERIENCE CHAMPIONS™ 360


Do you have a full understanding of your experience-scape in terms of People, Systems, Processes and Place? The EXPERIENCE CHAMPIONS™ 360 helps you to review your operation to identify opportunities to transform your experience. The review collects data and insight through:

  • Customer surveys
  • Mystery shops
  • Online reviews
  • Management interviews/ surveys
  • Team member interviews/ surveys
A key step in any transformation is to have a clear understanding of your current position in order to identify opportunities, prioritize and set a plan for implementation. The EXPERIENCE CHAMPIONS™ 360 looks different for every organization depending on size, complexity and desired level of insight.




EXPERIENCE CHAMPIONS™ Discovery


What current experience challenges does your organization face? What is your appetite to transform your experience? What are you doing about it? The EXPERIENCE CHAMPIONS™ Discovery is our basic situation review. It will help you to uncover the current position of your team or organization to unlock some opportunities to transform. The Discovery is usually conducted via phone or Zoom teleconferences and will help us understand how we can help you better and provide you with options.





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Our EXPERIENCE CHAMPIONS programs can help your team enhance their internal and external customer experience 

© Experience Champions™ 

by Gowhere LLC

New York City, USA

Sydney, Australia

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